The platform may be blocked by your equipment

1/ Web browser

Please use Google Chrome  to access the platform. if the problem persists, please switch to Mozilla Firefox. We strongly suggest that you do not use Safari or Internet Explorer (Edge) as browsers, as our service may not support them correctly under certain conditions.  

2/ VPN and network 

The access to the platform may be blocked by your organisation's IT security system. As the error did not originate with us, we can only offer you tips on how to get around this ban:

• Try connecting from a computer or personal network
• Change the contact email address to a personal address (in this case, provide us with the new address)
• Contact your IT department to request authorization to access the sites provided by our company